Find out the Tutorial Online Use Cases
Sales
Boosting sales
The information you need exactly HERE and NOW. Content profiling to support sales processes.
Monitoring salespeople effectiveness
Information about the salespeople activity in systems during the sales process. Monitoring of the number and duration of activities performed.
Process performance data presentation
User-friendly dashboards illustrating key performance indicators online. Possibility of adjusting the scope of reported data.
Benchmarking
Identification of the optimum level of performance for individual processes. Possibility to calibrate benchmarks on the basis of actual current data.
HR
Effective onboarding
Faster induction of new employees. Saving time of qualified staff involved in training new employees.
Monitoring employee effectiveness
Information on employee activity within the systems. Monitoring the number and duration of activities.
Operations
Improving process performance time
Reduced number of errors in tasks performed. Saving time devoted to correcting errors.
Analysis of process performance
Remote monitoring and feedback on process performance. Process E2E (end-to-end) measurement. Identification of bottlenecks and waste in processes
Data quality
Improved data quality in IT systems. Saving time devoted to cleaning data.
Fewer complaints
Reduction of the complaint rate. Reduction of Service Desk incidents.
Contact Center
Rapid change implementation
Easy communication of changes in processes. Rapid response in unforeseen circumstances. Instructions for bypasses and changes in transition periods.
Fewer complaints
Reduction of the complaint rate. Reduction in the number of complaints at the Contact Center.
Effective onboarding
Faster induction of new employees. Saving time of qualified employees involved in training new employees.
Benchmarking
Identification of the optimal level of individual process implementation. Possibility to calibrate benchmarks based on actual current data.