The information you need exactly HERE and NOW. Content profiling to support sales processes.
Information about the salespeople activity in systems during the sales process. Monitoring of the number and duration of activities performed.
User-friendly dashboards illustrating key performance indicators online. Possibility of adjusting the scope of reported data.
Identification of the optimum level of performance for individual processes. Possibility to calibrate benchmarks on the basis of actual current data.
Faster induction of new employees. Saving time of qualified staff involved in training new employees.
Information on employee activity within the systems. Monitoring the number and duration of activities.
Reduced number of errors in tasks performed. Saving time devoted to correcting errors.
Remote monitoring and feedback on process performance. Process E2E (end-to-end) measurement. Identification of bottlenecks and waste in processes
Improved data quality in IT systems. Saving time devoted to cleaning data.
Reduction of the complaint rate. Reduction of Service Desk incidents.
Easy communication of changes in processes. Rapid response in unforeseen circumstances. Instructions for bypasses and changes in transition periods.
Reduction of the complaint rate. Reduction in the number of complaints at the Contact Center.
Faster induction of new employees. Saving time of qualified employees involved in training new employees.
Identification of the optimal level of individual process implementation. Possibility to calibrate benchmarks based on actual current data.