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Find out the Tutorial Online Use Cases

Sales

Boosting sales

The information you need exactly HERE and NOW. Content profiling to support sales processes.

Monitoring salespeople effectiveness

Information about the salespeople activity in systems during the sales process. Monitoring of the number and duration of activities performed.

Process performance data presentation

User-friendly dashboards illustrating key performance indicators online. Possibility of adjusting the scope of reported data.

Benchmarking​

Identification of the optimum level of performance for individual processes. Possibility to calibrate benchmarks on the basis of actual current data.

HR

Effective onboarding​

Faster induction of new employees. Saving time of qualified staff involved in training new employees.

Monitoring employee effectiveness

Information on employee activity within the systems. Monitoring the number and duration of activities.

Operations

Improving process performance time

Reduced number of errors in tasks performed. Saving time devoted to correcting errors.

Analysis of process performance

Remote monitoring and feedback on process performance. Process E2E (end-to-end) measurement. Identification of bottlenecks and waste in processes

Data quality​

Improved data quality in IT systems. Saving time devoted to cleaning data.

Fewer complaints

Reduction of the complaint rate. Reduction of Service Desk incidents.

Contact Center

Rapid change implementation

Easy communication of changes in processes. Rapid response in unforeseen circumstances. Instructions for bypasses and changes in transition periods.

Fewer complaints

Reduction of the complaint rate. Reduction in the number of complaints at the Contact Center.

Effective onboarding

Faster induction of new employees. Saving time of qualified employees involved in training new employees.

Benchmarking

Identification of the optimal level of individual process implementation. Possibility to calibrate benchmarks based on actual current data.

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